Skills learned will include how to:
(1) Ask questions so that instead of people feeling interrogated, they are more likely to respond honestly, even in high conflict situations;
(2) Give feedback so that instead of feeling criticized, others more often feel respected and are willing to listen,
(3) State positions so that instead of trying to convince others and alienating them, people gain greater understanding across differences;
(4) Create clear boundaries so that instead of feeling controlled or punished, others are prompted to become more competent.
The skills are immediately applicable and can be applied across the gamut of professional, personal, and community relationships, such as: supervisors and employees, professionals and clients, coworkers and teams, couples, parents and children, and community organizations whose members have common interests and needs.